Legal

Terms & Conditions

Please read these terms carefully they govern your use of Oikos. By creating an account you confirm you have read, understood and agreed to everything below.

1. Who we are and what these terms cover

These Terms & Conditions (the "Terms") are a legally binding agreement between you ("you", the "user") and Oikos ("Oikos", "we", "us", "our") and govern your access to and use of the Oikos website, dashboard, browser extension, APIs and related services (together, the "Service"). If you do not agree to these Terms, you must not create an account or use the Service.

2. What the Service does

Oikos lets you record a task you perform in your browser, converts that recording into a reusable automated workflow with the help of artificial-intelligence models, and replays ("runs") that workflow on your behalf in a cloud-hosted browser session. You can watch runs live, approve or reject steps that Oikos flags as risky, and take manual control of the browser ("takeover") when a run needs your input for example, to sign in to a third-party website.

  • Ephemeral browser sessions. Every run uses a fresh, temporary cloud browser. Cookies, logins and site data from a run are not stored by Oikos and do not persist between runs. If a workflow needs you to be signed in to a third-party site, you sign in during the run via takeover, and that login is discarded when the session ends.
  • AI-generated automation. Workflows are generated and executed with the assistance of AI models. AI output can be imperfect: a converted workflow may not capture your intent exactly, and a run may behave differently from the original recording. You are responsible for reviewing workflows and supervising runs.
  • Evidence and audit trail. To give you an auditable record, the Service stores your recordings (including screenshots captured by the extension), workflow definitions, run inputs, run logs and run screenshots in your account until you delete them or delete your account.

3. Eligibility and your account

  • You must be at least 18 years old and capable of entering into a binding contract.
  • You must provide a valid email address and verify it before you can sign in. You must keep your account information accurate and up to date.
  • You are responsible for keeping your password confidential and for all activity that happens under your account. Notify us immediately at support@appoikos.org if you suspect unauthorised use.
  • Your account is personal to you. You may not share, sell or transfer it, and you may not create accounts by automated means or on behalf of someone who is not permitted to agree to these Terms.

4. Acceptable use

You agree that you will not use the Service to:

  • break any applicable law or regulation, or infringe anyone's rights;
  • automate actions on a third-party website in breach of that website's own terms of service, robots directives or access restrictions it is your responsibility to make sure you are allowed to automate the sites you target;
  • access accounts, systems or data that you do not own or do not have explicit permission to access;
  • send spam, scrape personal data unlawfully, create fake engagement, or carry out fraud, harassment, or any deceptive or harmful activity;
  • probe, overload, disrupt or attempt to bypass the security or fair-use limits of the Service or of any third-party website (including denial-of-service or brute-force activity);
  • upload or transmit malware, or use the Service to distribute harmful content;
  • resell, sublicense or white-label the Service, or use it to build a competing product;
  • reverse engineer the Service except where the law expressly permits it.

We may suspend or terminate accounts that we reasonably believe breach this section, with or without notice, and without refund where the breach is serious or repeated.

5. Your responsibility for automated actions

Workflows run on your instructions and on your behalf. Anything a run does filling a form, sending a message, placing an order, deleting data — is treated as if you did it yourself. Oikos provides risk flags, approval gates and a live view so you can supervise runs, but the decision to run a workflow, the data you feed into it, and the consequences of its actions on third-party websites are your responsibility. You should test workflows on low-stakes data before trusting them with anything important.

6. Plans, billing and payment

  • Paid plans are monthly subscriptions billed in pounds sterling (GBP) and give you a monthly allowance of workflow runs. Current plans and prices are shown on our pricing page and at checkout.
  • Payments are processed by Stripe. We do not see or store your full card details. Your subscription renews automatically each month until you cancel.
  • Your run allowance resets when a billing period is paid. Unused runs do not roll over to the next period.
  • You can upgrade, downgrade or cancel at any time from your dashboard or the Stripe billing portal. Cancelling stops future renewals; you keep your plan until the end of the period you have already paid for. Plan changes may be prorated by Stripe on your next invoice.
  • If a renewal payment fails, we may pause your ability to start new runs until payment succeeds, and cancel the subscription if it remains unpaid.
  • Except where the law requires otherwise, payments are non-refundable once a billing period has started. Nothing in these Terms affects your statutory rights.
  • We may change prices or plan allowances with reasonable advance notice; changes take effect from your next billing period.

7. Your content and data

  • You own your content. Recordings, workflows, run inputs and the results of your runs remain yours. You grant us a limited licence to store and process them solely to provide and improve the Service.
  • What we store: your account details (name, email, hashed password), your recordings and screenshots, workflows, run inputs and audit logs, and support messages you send us. Values you mark as sensitive in a workflow are masked in audit logs.
  • What we do not store: plaintext passwords (we store only a salted cryptographic hash), full card numbers (held by Stripe), and third-party site logins entered during a takeover (the cloud browser session is destroyed after each run).
  • Sub-processors. To provide the Service we use trusted third parties, including Browserbase (cloud browser sessions), OpenAI (workflow conversion and run assistance), Stripe (payments), SendGrid (transactional email) and our hosting provider. Data is shared with them only to the extent needed to operate the Service.
  • Deletion. You can delete recordings, workflows and runs at any time, and you can delete your whole account (including stored screenshots and evidence) from your account settings. Deleting your account also cancels any active subscription.
  • Do not include other people's personal data in recordings or run inputs unless you have a lawful basis to process it. For data-protection questions contact support@appoikos.org.

8. Intellectual property

The Service — including its software, design, logos and content (but excluding your content) — is owned by Oikos or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own internal purposes in accordance with these Terms. No other rights are granted.

9. Third-party websites and services

The Service interacts with websites and services that we do not control. We are not responsible for their content, availability, terms or how they respond to automated activity (including blocking it). A third-party website changing its layout or policies may cause a previously working workflow to fail; that is an inherent characteristic of browser automation and not a defect in the Service.

10. Availability and changes to the Service

We aim to keep the Service available and reliable, but it is provided on an "as is" and "as available" basis. We may modify, suspend or discontinue features (or the whole Service) and will give reasonable notice of material changes where practicable. We may also impose fair-use limits — for example on concurrent runs or session duration — to protect the platform.

11. Disclaimers

To the fullest extent permitted by law, we exclude all implied warranties, conditions and other terms, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that AI-generated workflows will be accurate or complete, or that any run will achieve the outcome you intend. Nothing in these Terms excludes liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

12. Limitation of liability

Subject to the paragraph above: (a) we are not liable for any indirect or consequential loss, loss of profits, revenue, data or goodwill, or for losses arising from actions taken by your workflows on third-party websites; and (b) our total aggregate liability to you arising out of or in connection with the Service in any 12-month period is limited to the amount you paid us for the Service in that period (or £50 if you have made no payments).

13. Indemnity

You agree to indemnify and hold Oikos harmless from any claims, losses and expenses (including reasonable legal fees) arising from your content, your use of the Service in breach of these Terms, or the actions your workflows take on third-party websites.

14. Suspension and termination

  • You may stop using the Service and delete your account at any time.
  • We may suspend or terminate your access (with or without notice) if you materially or repeatedly breach these Terms, if required by law, or if we discontinue the Service. Where practicable we will give you a chance to export your data first.
  • Sections that by their nature should survive termination (including 5, 7, 8 and 11–13) survive it.

15. Changes to these Terms

We may update these Terms from time to time. If a change is material we will notify you — for example by email or a notice in the dashboard before it takes effect. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and may delete your account.

16. General

  • These Terms are the entire agreement between you and Oikos about the Service and supersede any earlier agreements.
  • If any provision is found unenforceable, the rest remain in full force.
  • A failure to enforce a provision is not a waiver of it.
  • You may not assign these Terms without our consent; we may assign them as part of a reorganisation or sale.
  • These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction except that consumers retain any mandatory protections and forum rights of their country of residence.

17. Contact

Questions about these Terms? Email support@appoikos.org or use the support form.